EMPLOYMENT

Stellar Labs Nutrition — Online Business Manager

Leadership • Communication • Organization

Stellar Labs Nutrition is a protein shake and supplement company started by a licensed nutritionist looking to create high-protein, easy-to-digest protein shakes for her patients who had digestive issues. At Stellar Labs Nutrition, I work as an online business manager responsible for e-commerce and customer communication, including managing returned orders, emails, and informing customers of product updates. Through this role, I have gained insight into how wellness is often marketed and bundled as a lifestyle and how that can exclude people who have financial barriers. This experience became the foundation for my interest in nutrition equity and systems-level health solutions.

My role at Stellar Labs includes overseeing the daily operations of the online store. I am the only employee of the company in addition to the owner, so I also manage all email inquiries, which includes explaining product information and answering questions. It is important that I ensure customers receive clear and fast communication. I also analyze sales trends and customer feedback to support decisions that improve trust. My work requires balancing operational detail with an understanding of consumer experience. I focus on how information is presented, how questions are answered, and how communication and design choices influence whether people feel confident using the product.

Key Responsibilities

• E‑commerce management and product updates

• Managing customer expectations and returns, including shipping and receiving returned items

• Customer communication and issue resolution

• Sales trend and feedback analysis

• Reviewing information for clarity and transparency

• Supporting data‑informed decisions

Looking Beyond Products - Working at Stellar Labs has revealed to me that there is a gap between how wellness is marketed and how health is actually lived. Many wellness products assume stability, disposable income, and time—assumptions that don’t reflect the realities many people face. Seeing this contrast has pushed me to think critically about nutrition as a systems issue rather than an individual choice. This perspective now shapes how I approach public health, prevention, and communication.

What This Experience Changed - My time at Stellar Labs Nutrition has reshaped how I understand health products. I saw how often wellness is glamorized, while structural barriers like cost and access go unmentioned. This pretty much reinforced my belief that health outcomes are shaped long before any individual decision is made, because prevention, design, and clear information matter just as much as treatment.

Stellar Labs has been more than a job to me. It was the starting point for how I now think about health systems, equity, and the responsibility institutions have in shaping outcomes.

Abercrombie & Fitch

Abercrombie & Fitch - Store Clerk
Organization • Teamwork • Responsibility

At Abercrombie & Fitch, I helped customers find clothes, kept the store organized, and supported daily operations.

Organization was one of my responsibilities to keep the store neat. This included folding clothes and restocking shelves so items were easy to find. I also had to maintain cleanliness and safety throughout the store.

Teamwork was important because I had to communicate with coworkers to keep the store running smoothly, support team goals, and train new employees.

Responsibility, including managing tasks efficiently and independently, was very important because we were one of the busier stores. I also had to open and close on some days and enforce company policies.

Leadership was an important skill to have when I had to help customers on the spot, step in to solve issues, and take initiative when necessary.